Support

Support & Resources

Everything you need to get up and running with ThruTracker — video tutorials, reference material, release notes, and direct support.

Learn ThruTracker

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User & Troubleshooting Guide

The complete manual on a single scrollable page — projects, detection settings, processing, track review, classification, a quick processing guide, and troubleshooting for common problems and roost types.

Read the full guide →

Video Tutorials

Step-by-step guides to project setup, video settings, processing, and track review.

Watch tutorials →

Thermal Kit Tutorials

Hardware setup and recording guides for the ThruTracker thermal camera kit and Recorder software.

Watch kit tutorials →

Presentations

Conference talks on AI-assisted bat videography, research, and conservation.

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Publications

Peer-reviewed methods, validation studies, and citation guidance for published work.

Browse publications →

Software & Reference

Download & Free Trial

Installers for Windows and Mac, with a full-featured 10-day trial.

Go to downloads →

Release Notes

What's new in each version — features, fixes, and known limitations.

View releases →

Licensing

How the 12-month user license works, from purchase to activation.

Licensing details →

Security & Compliance

Local-only processing, data ownership, and government-ready deployment details.

Read the overview →

Get Help

Contact Support

Installation problems, licensing questions, processing issues — send us the details and we'll get back to you.

Email: aaron@thrutrackeranalytics.com

Bug Reports & Feature Requests

Found a bug, or is there a feature that would make your workflow easier? Tell us — user feedback drives the ThruTracker roadmap.

Send a Message